Program Coordinator

About the Center for Care Innovations

The Center for Care Innovations (CCI) is strengthening the health and health care of underserved communities. CCI cultivates innovation within organizations impacting care and services for low-income and disadvantaged populations. Through our programs our participants:

  • Learn. We offer resources, tools, and coaching to build the skills organizations need to succeed.
  • Innovate. We help organizations test new approaches, then spread the solutions that work.
  • Collaborate. We connect organizations with a network of people committed to creating lasting change.

CCI is a project of the Tides Center. The Tides Center is a nonprofit organization based in San Francisco that works with individuals, groups and funders to implement and accelerate positive social change in the nonprofit sector. As a project of Tides, CCI receives operational capacity, program design and grant-making support as well as opportunities for shared learning and knowledge creation with Tides’ other projects and initiatives.

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About the Job

CCI is looking for a passionate, organized, and self-starting Program Coordinator to support CCI’s programs. The Program Coordinator will manage day-to-day tasks of our innovation, learning, and collaboration programs. This is a unique opportunity to be part of a collaborative team that is focused on achieving major improvements in areas such as cardiovascular disease prevention, trauma-informed care, opioid addiction treatment, social determinants of health, and population health.

The Program Coordinator is an exempt position and will report to a Senior Manager. Exempt employees are expected to work the appropriate and necessary time to complete key assignments and related tasks on schedule.

Essential Duties and Responsibilities

In this position you will focus on:

  • Project Task Management — Manage day-to-day activities of specific components of the programs from start to finish. This includes identifying and monitoring key tasks and timelines; being the primary contact for program participants; scheduling all program meetings and activities; preparing status reports; and developing and updating work plans in collaboration with the program teams.
  • Event Preparation & Support — Work closely with CCI’s Administrative Assistant, Events Coordinator, and Program Teams to help plan and support in-person and virtual events. Facilitate at conferences when needed. Act as the program logistical lead for events.
  • Program Planning & Implementation — Prepare project documents including meeting and conference agendas, presentations, and program-related materials. Update program websites and social media channels. Contribute to the strategy of monitoring programs and participant progress. Work with project team to identify potential topics and speakers.
  • Data Preparation and Review— Input, analyze, and generate reports of program participation data (for example, attendance and overall ratings of learning events) Review results with program team to identify best practices and areas for improvement.
  • Grants Management — Coordinate administrative activities related to grants management, as well as contracts with external partners and consultants.
  • Special Projects — Conducts special projects as assigned. Actively supports colleagues and leadership with priority projects.

Knowledge, Skills, and Abilities

  • Strong organizational and task management skills to plan, execute, and manage tasks for multiple programs. Experience using information management tools, including Microsoft Office, with a strong emphasis on PowerPoint and Excel.
  • Experience working with diverse populations. Dimensions of diversity include but are not limited to: age, ethnicity, gender, physical abilities/qualities, race, sexual orientation, educational background, geographic location, income, marital status, military experience, parental status, religious beliefs, work experience, and job classification.
  • Ability to remain flexible while dealing with the shifting health care and funding environment.
  • Ability to adapt to the changing needs of the organization which may require adjusting schedules to enable attending evening events and offsite meetings.
  • Ability to work in a team environment and demonstrate effective skills in maintaining cooperative and effective working relationships with a broad range of partners.
  • Ability to communicate clearly and concisely, both orally and in writing, to a broad range of audiences.
  • Overnight travel (mostly within California) is required, 2-4 times per year.

Education and Experience

  • Education: Bachelor's degree, or equivalent combination of education and experience.
  • Experience: Minimum two years working on multi-faceted programs or initiatives in health care or a related field.

Preferred Qualifications

  • Experience coordinating large groups of participants or organizations in a program with multiple components including data collection and technical assistance support.
  • Knowledge or experience with quality improvement, performance improvement, human-centered design, or Lean/Six Sigma knowledge.
  • Lived, relevant work experience, and/or knowledge of addressing the needs of underserved populations.
  • Experience using Salesforce.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must have the ability to attend meetings, sitting, listening, and computer work up to 8 hours per day.

Equal Employment Opportunity

The Center for Care Innovations, a project of Tides, is an equal opportunity employer and we strongly desire staff that mirror the communities we serve. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Eligibility to work in the United States

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.