Center for Care Innovations

About the Center for Care Innovations 

At the Center for Care Innovations (CCI), we spark, seed, and spread innovations that advance health equity and justice. How? Through our work with organizations serving historically underinvested and marginalized communities, CCI:

  • Sparks new ways of working and creative problem solving. 
  • Seeds the research, testing, and implementation of fresh approaches. 
  • Spreads promising practices, so that no one needs to struggle on their own or reinvent the wheel.

For nearly 25 years, CCI has been a project of the Tides Center, and receives operational capacity and grant-making support. In 2025, CCI plans to spin-out from the Tides Center and become our own 501(c)3. We are currently a staff of 28, headquartered in Oakland, California.

For more information, please visit www.careinnovations.org 

About the Job

We are looking for a visionary leader to help CCI drive toward our vision that “everyone has fair, just, and inclusive opportunities to be healthy.” As a member of the Program Leadership Team, the Director will (1) oversee current program implementation, (2) proactively identify new opportunities to advance CCI’s mission, (3) create and manage strategic relationships with partners, (4) mentor, train, and develop staff, and (5) guide large scale adoption and adaptation of the solutions that are developed in programs. Key to this role is CCI's unique "ways of working" that combines quality improvement, human-centered design, systems thinking, equity frameworks, and trauma-informed approaches to making and sustaining change.

This position offers a unique opportunity to be part of a collaborative team that is beginning to implement our 5-year strategic plan focused on building resilient partnerships and supporting digital transformation throughout the health care ecosystem.

We’ll be accepting applications until July 24, 2024. There are three phases in our interview process. We hope to have a new Director on board by the end of September or early October at the latest.

Essential Duties and Responsibilities  

Program Development & Management (60%):

  • Direct a portfolio of work focused on new solutions and approaches to advance health equity in marginalized and historically underinvested communities.
  • Oversee program implementation, including establishing high-level timelines, supervising staff, establishing clear lines of communication between all involved parties, and guiding adaptation of program work when needed.
  • Ensure programs incorporate CCI’s "ways of working” including human-centered design, systems thinking, and quality improvement that is equity-centered and trauma-informed.
  • Manage project budget and operations in partnership with the Operations team.

Strategy, Business Development & Relationship Management (20%):

  • Proactively identify new opportunities to advance CCI mission, including partnering with the Executive Leadership Team to develop and pitch funding proposals for new and existing funders.
  • Stay on top of emerging solutions and policy trends relevant for health equity in marginalized and underinvested communities.
  • Build and maintain relationships with mission-aligned organizations to grow the impact of CCI’s program work.
  • Collaborate with the Executive Leadership Team and Operations team to grow CCI’s revenue streams, implement our strategic plan, scale the impact of our work, strengthen employee engagement, and evolve our organizational capabilities as we become an independent nonprofit.
  • Work with evaluators, when applicable, on research and evaluation of CCI's impact.
  • Analyze data and present results of progress in initiatives to CCI’s internal team and partners.

Leadership & People Management (20%):

  • Responsible for managing 2-4 direct reports, including hiring, training, and mentoring staff.
  • Responsible for providing ongoing feedback and staff development, and managing annual performance review evaluations and conversations.
  • Collaborate with managers and senior leadership on organizational initiatives and contribute to working groups to improve and strengthen programmatic operations.

Required Qualifications  

  • Master’s degree or equivalent experience in a health-related field, including public health, health care administration, provision of health care or support services, social work, etc.
  • Deep understanding of the health care or social services safety net and direct lived and/or implementation experience in health or social service delivery in marginalized and underinvested communities.
  • 10 + years of experience managing complex, multifaceted projects resulting in measurable successes.
  • 5+ years in a team management or leadership role.
  • Expertise in organizational change/management (how to coach organizations in adopting new change practices). 
  • Experience working in a team environment and maintaining cooperative and effective working relationships with a broad range of partners.
  • Experience in managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance.
  • Personal qualities of integrity, credibility, servant leader mindset, and a commitment to and passion for CCI’s mission and values.

Preferred Qualifications   

  • Experience working at or with a local, state or federal agency, a foundation, a healthcare provider, or a Medicaid managed care plan.
  • Knowledge of or experience with quality improvement, human-centered design, systems thinking, equity frameworks, and/or trauma-informed system approaches.  
  • Experience leading successful adult learning opportunities, such as learning collaboratives, or infusing adult learning principles into learning opportunities.
  • Experience with a placed-based and/or health ecosystem approach (i.e., multi-sector).
  • Experience using Microsoft Office and other information management tools such as Notion, and Salesforce.

Additional Knowledge, Skills, & Abilities

  • Effective empathetic listening and clear communication skills. Capable of connecting with diverse audiences and working across multiple stakeholders, from frontline clinic staff to health plan CEOs.
  • Adaptable to evolving projects, open to novel approaches, and capable of iterating and changing course as needed and doing so with humility, curiosity, and open reflection.
  • Analytical thinker who can use data to identify system limitations and reimagine service delivery for diverse populations. Experience solving complex, systemic problems with a people-centered, data driven approach.
  • Strong interpersonal, verbal, and written communication skills, with the ability to work well in a team.
  • Proven ability to create and communicate an inspiring vision with clarity and conviction.
  • Experience in building and supporting organizational cultures of innovation and continuous learning.

Location  

Although CCI allows staff to work from home, Program Directors are part of CCI's senior leadership team, with additional expectations of working in-person intermittently from the CCI office in downtown Oakland. All staff are expected to attend in-person program events as well as CCI-wide team and community building events.  For this role, you must be based on the West Coast, with a strong preference for candidates located in the San Francisco Bay Area.

Compensation + Classification  

CCI is committed to paying competitive wages. To continue our commitment to equity – and because we understand that salary negotiations inherently have an unfair bias – we do not participate in a salary negotiation process for any candidate. Salaries for each position are uniform company-wide and non-negotiable. The Program Director role corresponds to CCI’s level 5A-5C, with an annual salary of $138,900-$152,900. The exact level and corresponding salary will be determined by the Hiring Manager.

This is a full-time exempt position and will report to CCI’s Vice President, Programs.   

Candidates must be authorized to work for any US employer. Unfortunately, we cannot support visa sponsorship at this time.

Benefits 

CCI is committed to providing excellent benefits and ensuring a sense of work life balance. All staff join CCI with 15 days PTO, 12 wellness days per year, and 12 holidays + personal holidays. After one year of service, PTO increases to 20 days per year. Since the pandemic, CCI also observes one full week winter and summer break, where the entire organization closes for a time of collective rest. 

The benefits for full-time regular employees and part-time employees working at least 20 hours per week include: multiple medical insurance plans, dental insurance, vision insurance, life and AD&D Insurance, employer paid short term disability benefits, long-term disability benefits, 403(b) retirement plan, Flexible Spending Accounts, commuter benefits, and an Employee Assistance Program. This information is intended as a brief outline of the employee benefits program provided by CCI. CCI reserves the right to amend or terminate any benefits and/or benefits plans with or without notice. 

Physical Demands 

While performing this job's duties, the employee must be able to attend meetings, communicate orally and in written formats, and perform computer work for up to 8 hours per day. 

Equal Employment Opportunity 

CCI is committed to providing equal employment opportunities to all qualified applicants for employment. We also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and improving health and wellbeing with the communities we serve. We welcome and strongly encourage people from historically underinvested communities to apply for this position.

Applicants with Disabilities  

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you believe you need disability accommodation, please contact us at info[at]careinnovations.org.

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