Senior Manager of Operations, Finance, and Strategy

About the Center for Care Innovations

The Center for Care Innovations (CCI) is strengthening the health and health care of underserved communities. CCI cultivates innovation within organizations impacting care and services for low-income populations. Through our programs our participants:

  • Learn. We offer resources, tools, and coaching to build the skills organizations need to succeed.
  • Innovate. We help organizations test new approaches, then spread the solutions that work.
  • Collaborate. We connect organizations with a network of people committed to creating lasting change.

CCI is a project of the Tides Center. The Tides Center is a nonprofit organization based in San Francisco that works with individuals, groups, and funders to implement and accelerate positive social change in the nonprofit sector. As a project of Tides, CCI receives operational capacity, program design and grantmaking support as well as opportunities for shared learning and knowledge creation with Tides’ other projects and initiatives.

For more information, please visit www.careinnovations.org.

About the Job

CCI is looking for a passionate and driven Senior Manager of Operations, Finance, and Strategy to lead the internal business operations and strategy execution for our 18-member team. The position reports to and works closely with the Executive Director. This person will offer strategic insight on operational issues and a roll-up-your sleeves attitude. This person will lead CCI's employee engagement, operational systems, financial management, and program impact measurement. This position offers a unique opportunity to be part of a collaborative team that is focused on achieving major improvements in the health of underserved communities.

This position works closely with the Executive Director, CCI’s fiscal agent (Tides Center), and the CCI team to improve and sustain CCI’s operations, talent management, accounting, financial planning, execution of strategic projects, grants management, and measurement and reporting of organizational effectiveness and impact. The Senior Manager plays a leadership role in building CCI’s internal processes and “speak up” culture by leading many of our internal strategic projects. This role has management responsibility and will oversee administrative and operations staff.

The Senior Manager is a critical thinker with excellent performance improvement, project management, and communications skills. They are effective at meeting deadlines and delegating and managing work. They can proactively develop measurement strategies to evaluate the progress of operational initiatives and programs. They are an excellent trainer and mentor and have strong management and communication skills.

The Senior Manager is an exempt position. Exempt employees are expected to work the appropriate and necessary time to complete key assignments on schedule.

Essential Duties and Responsibilities

  • Operational leadership — Directs and oversees internal operations. This would include developing and managing human resources processes, managing office space and technology (hardware and software), and leveraging Salesforce and other systems to measure and improve organizational and program effectiveness. Leads internal processes to assure the quality of our work and engage staff in identifying and rapidly solving problems. Works in collaboration with leadership team to build and foster shared values and promote a healthy culture.
  • Financial management — Manages the financial operations at CCI including: overseeing accounts payable and receivable processes and contract management, supporting program budget development and management, guiding program teams on grant development and reporting, and working closely with Executive Director in developing and optimizing financial management systems.
  • Project Management — Leads deployment of CCI’s organizational improvement strategies in partnership with the Executive Director. The Senior Manager facilitates a process to engage the CCI team to define strategic projects, test potential solutions, and implement and sustain results. Spearheads day-to-day activities including developing workplans, leading and executing projects, and delegating tasks when appropriate.
  • Data Management and Analysis — Leads development, testing, implementation, and ongoing improvement of CCI’s organizational and program effectiveness strategy. Leads and manages CCI’s data system for learning and improvement. This includes strengthening our Salesforce infrastructure that incorporates a strong measurement and reporting strategy with a goal of strengthening staff engagement, creating a great place to work, building financial strength, and ensuring CCI programs have a major positive impact on health and health care in underserved communities.
  • Collaboration, relationships, and people management — Creates a collaborative and productive culture among the CCI staff and our key partners leveraging technology, physical environment, and operational processes. Develops and manages CCI’s talent philosophy in collaboration CCI’s Directors and staff. Develops and maintains relationships with key external partners such as Tides Center, vendors, funders, external consultants, grantees, and other partners.
  • People Management — Manages at least two staff within the operations and finance team at CCI. Trains and mentors direct reports and other CCI team members.
  • Effective communication — Clearly communicates CCI’s organizational and program effectiveness results to internal and external audiences. Continually improves CCI’s internal communications systems to support clarity of our goals, progress toward those goals, and staff collaboration to manage and improve operations and programs.
  • Overnight travel necessary for this position (mostly within CA).

Knowledge, Skills, and Abilities

  • Demonstrates a positive, can-do attitude focused on identifying solutions to challenges within the organization and related to programs.
  • Thrives when working on ambiguous and evolving projects. Has openness to trying new approaches to the work, iterating on those approaches quickly, and changing course when needed.
  • Strong project management skills and demonstrated experience managing complex projects involving a variety of stakeholders.
  • Strong experience in applying process improvement methods to strengthen operational processes and measure effectiveness.
  • Strong experience in core business and financial operations including budget development and management, accounts receivable and payable processes.
  • Extensive experience as Salesforce user and administrator.
  • Advanced skills in Microsoft Office, especially Excel.
  • Strong analytic, and financial management skills.
  • Experience working with diverse populations. Dimensions of diversity include but are not limited to: age, ethnicity, gender, physical abilities/qualities, race, sexual orientation, educational background, geographic location, income, marital status, military experience, parental status, religious beliefs, work experience, and job classification.
  • Ability to adapt to the changing needs of the organization, which may require adjusting schedules to enable attending evening events and offsite meetings.
  • Strong data analytics skills and understanding of using data for improvement

Education and Experience

  • Education — Bachelor's degree or equivalent combination of education and experience.
  • Experience — Minimum of 6 years of experience in operations management, accounting, human resources, financial management, grants management, or evaluation and measurement. At least 2 of these years should be in a leadership role in operations or financial management.

Preferred Qualifications

  • Master’s degree in a related field.
  • Experience or training in human-centered design or performance improvement.
  • Experience implementing software to optimize financial or operational processes.
  • Certification as a Salesforce Administrator.
  • Experience in a nonprofit operational or financial management leadership.
  • Experience identifying outcomes and building systems and processes to collect, reflect on, and report these within and outside the organization.
  • Experience managing direct reports.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. Employee must have the ability to attend meetings, sitting, listening, and computer work up to 8 hours per day.

Equal Employment Opportunity

The Center for Care Innovations, a project of Tides, is an equal opportunity employer and we strongly desire staff that mirror the communities we serve. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Eligibility to work in the United States

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.